Patient Portal Policy

Sunrise Counseling Center provides a Patient Portal in collaboration with EHR Your Way for the exclusive use of its patients. The patient portal is designed to enhance patient treatment and communication with our office by giving patients secure, electronic access to portions of their medical record. The patient portal will require a username and password. We strive to keep all the information in your records correct and complete. If you identify any discrepancy on your record, you agree to notify us immediately. Additionally, by using the patient portal, the user agrees to provide factual and correct information.

DO NOT use the Patient Portal to ask about (i) an emergency, (ii) an urgent issue, (iii) or patient complaints/grievances. If you’re experiencing an emergency please go to the nearest Emergency Room or call 911.

Privacy:

• All email address lists will be kept confidential and such lists will not be shared with other parties, unless necessary to carry out Patient Portal operations (e.g. perform system upgrades to the Portal) or as required by law.

Communications May Become a Part of Medical Record:

• Messages sent via the Patient Portal may be included in your permanent medical record.

Medical Advice and Information Disclaimer

• The Patient Portal may, from time to time, include information posted by Sunrise Counseling Center in the form of news, opinions, or general educational materials that should not be construed as specific medical advice or instruction from Sunrise Counseling Center. You should always seek the advice of your physician with any questions you may have regarding a medical condition and you should never disregard medical advice or delay in seeking it because of something you may have read on the Patient Portal.

Protecting Your Private Health Information and Risks

• The Patient Portal is designed to prevent unauthorized parties from being able to access or read information while in transmission by using encryption. Other security measures protect information maintained within the Patient Portal site. The website for the Patient Portal has a trusted site certificate, which is viewable from your browser’s task bar. (You can learn more about trusted sites by going to http://windows.microsoft.com and searching: “When to trust a website.”) Keeping messages secure depends on two additional factors: (a) the secure message must reach the correct email address, and (b) the authorized individual must be able to get access to it. Only you can make sure these two factors are present. You can do this by:

• Providing your correct email address

• Inform us of any changes to your email address

• Keep track of who has access to your Patient Portal account, so that only you or someone you have authorized can view your information.

• Protect your Patient Portal login information from anyone whom you do not want to access your Patient Portal account

• Notify us immediately of any unauthorized use of your login information or if you believe that your login is no longer confidential.

• If you think someone has learned your password, you should promptly go to the Patient Portal and change it.

• If you forgot your password, please use the “Forgot Password” option on the portal.

How to Participate in our Patient Portal:

• You will be provided with a web URL link via email providing your user name and default password. After logging in you will be asked to update your password. Please choose something secure and do not share that password with anyone else. This is essential to make sure your information remains secure and private! After completing these steps you will have access to the portal site.

Adolescent Patients

• Patients aged 0-17 years may have either a parent or guardian manage and have access to their Patient Portal. At age 18 the patient should edit their patient portal to have their own email, user name, and password so they may access their records independently through their own confidential email.

Locking a patient’s Portal account

A Portal account may be deactivated for the following reasons:

• A patient requests a deactivation

• A patient terminates care

• The center discharges the patient

• If a Sunrise Counseling Center employee feels that a patient is using abusive language or is repeatedly violating the terms and conditions of use.

Changes to these Terms of Use:

• Terms of Use may be modified from time to time.

• If material modifications to the Terms of Use are made, information will be posted in the Patient Portal notifying you that a material change has been made.

• If you then continue to use the Patient Portal, you will be deemed to have agreed to follow the modified Terms of Use.

• If you do not agree with the modified Terms of Use, then you must notify us that you no longer wish to use the Patient Portal.